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What You Agree To When You Use pk111com

These terms set out the rules that apply to your account, your deposits and withdrawals through GCash, Maya, and InstaPay, and how we handle disputes.

GCash, Maya, InstaPay coveredPhilippines-eligible accountsAccount rules and limitsDispute process includedUpdated terms notified by email
pk111com What You Agree To When You Use pk111com
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account dashboard to raise a question about these terms, a transaction dispute, or an account restriction.
Email Support Send a written query to our support address for matters that need a documented response — GCash reversal requests, account suspension appeals, or formal term clarifications.
Account Help Centre Your account settings page holds a direct link to the Help Centre, where term-specific articles and payment policy summaries for GCash, Maya, and InstaPay are kept.
HOW WE HANDLE THIS

Account Security and Your Data Under These Terms

Our terms exist to protect your account and keep every transaction traceable. We use SSL encryption across the platform, and account access requires a one-time PIN sent to your registered mobile number each time you log in from a new device. Your personal data collected during registration is used only for account verification, payment processing, and support — never sold or shared with third parties outside the scope of these terms.

Data Retention

We keep your transaction records, deposit logs, and account activity for the period required under applicable Philippines data and financial regulations.

Cookie Policy

Our site uses session cookies to keep your account active and preference cookies to remember your deposit method — GCash, Maya, or InstaPay — between visits.

Account Security

OTP verification at login and a mandatory identity check before your first withdrawal protect your account from unauthorised access or fraudulent cashout requests.

Change Requests

To update your registered email, linked GCash number, or Maya wallet details, contact support via live chat and complete the identity verification step before changes go live.

Your Questions About These Terms Answered

If something in these conditions is not clear, the answers below cover the questions we hear most often. For anything not covered here, reach the support team through live chat or email — particularly for GCash or Maya transaction disputes.

They apply from the moment you complete account registration. Depositing via GCash, Maya, or InstaPay for the first time also confirms your acceptance of the current version.

We send an email to your registered address before any material change takes effect. Log in and check your account notifications for the latest version at any time.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in suspension of all linked accounts pending a review by our team.

Raise the dispute within 30 days of the transaction date through live chat or email. Attach your GCash or Maya reference number so our payments team can trace the transfer quickly.

Contact support via live chat, confirm your identity through the standard OTP step, and state which registered detail — email, mobile number, or linked wallet — you need corrected.

Yes. These terms apply to all eligible accounts across supported Philippines regions, including players in Iloilo City, where access is available under local law for eligible players.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.