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How pk111com Handles Your Personal Information

This page explains exactly what data pk111com collects from your account, how it is used, and what rights you hold over it.

No data sold to third partiesGCash, Maya, InstaPay activity protectedAccount data accessible on requestRetention periods apply
pk111com How pk111com Handles Your Personal Information
DATA HANDLING IN PRACTICE

How We Protect and Manage Your Account Data

Privacy on pk111com is not a checkbox — it is built into how the account system actually works. Encryption, access controls, and defined retention periods are all active on your account from the moment you register. Here is what that looks like in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account password is stored as an encrypted hash — we cannot read it. Login attempts from unfamiliar devices trigger an OTP check to your registered mobile number before access is granted.

Data Retention

We keep your account and transaction records for the period required by applicable law. Once that period expires and your account is closed, personal data is deleted or anonymised.

Requesting Changes

To correct your registered name, email, or contact number, submit a request through live chat or the Help Desk ticket system. Identity verification is required before any change is applied.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is held, or you want to request access, correction, or deletion, our support team handles privacy queries directly. Players in Iloilo City and across the Philippines can reach us through any of the channels below. We aim to acknowledge privacy requests within one business day and respond in full within the timeframe required by applicable law.

Live Chat Open the chat widget inside your account dashboard. Identify your query as a privacy request and our team will handle it separately from standard account support.
Email Support Send your privacy request to our support email address. Include your registered contact number so we can verify your identity before releasing or amending any data.
Account Help Desk Log in to your account, navigate to the Help section, and submit a ticket marked as a privacy or data request. Tickets are tracked and you receive a reference number on submission.

Common Questions About Your Privacy at pk111com

These are the questions we hear most often about how personal data is handled on the platform. If your question is not listed here, reach us through live chat or the Help Desk and we will respond with a direct answer.

We collect your name, email address, mobile number, and the payment method you link — such as your GCash or Maya account. We also record device and session data for security purposes.

Payment data is shared only with the processor handling your GCash, Maya, or InstaPay transaction. It is used solely to complete and verify the transfer, then retained only as long as required by law.

Yes. Submit a data access request through the Help Desk or via email. We verify your identity first, then provide a summary of the data we hold on your account within the timeframe local law requires.

Send a deletion request through live chat or the account Help Desk. We review whether a legal retention obligation applies. Data we are no longer required to keep is deleted or anonymised promptly.

We use session cookies for login continuity and analytics cookies to see how the lobby is used. You can block or clear cookies at any time through your browser or mobile settings without losing your account.

Once your account is closed, we retain transaction and identity records for the period required by applicable law. After that retention period ends, personal data is deleted or anonymised from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.